Business Service: Priority on-site or remote computer and network service performed on network operating systems, dedicated server computers, desktop and laptop computers, workstations, network cabling, network equipment and other such network devices used to connect two or more computers locally or remotely.

Home Service: In-home computer service and diagnostics performed for individuals or families. Service and diagnostics include computer hardware and software, peer-to-peer networks with less than 5 computers and Internet connectivity issues.

Monthly Service Agreement: Client agrees to pay for the minimum monthly service hours, as specified by the service agreement, each month for the period specified in the agreement. Service hours in excess of the minimum will be billed at the agreed rate. Monthly service agreements are designed to provide preventative computer and network maintenance for businesses who need regular IT service and administration. Scheduled maintenance reduces computer down time and increases efficiency and productivity.

Pre-Paid Service Agreement: Client pre-pays for a specific quantity of hours to be used at his/her discretion. The pre-paid hours must be used within a one or two year period as specified by the agreement. Pre-paid service agreements are best suited for businesses with lower service needs who do not require a monthly commitment. These packages provide the client scheduled maintenance and repair at substantial discounts.

Installment Service Agreement: Client agrees to pay in three equal monthly installments (90 days) for a specific quantity of hours to be used at his/her discretion. The Service Agreement hours must be used within a one or two year period as specified by the agreement. Installment service agreements are similar to pre-paid service agreements and are best suited for businesses with lower service needs who do not require a monthly commitment. These packages provide the client scheduled maintenance and repair at substantial discounts.

Priority Service: Rapid response to a critical system failure. Target response time is 2 hours. Every effort will be made to arrive within 2 hours of first notification. Technicians are re-assigned as needed to provide immediate assistance. Priority service is billed at $200.00 for the first hour and subsequent time billed at the appropriate hourly rate.

Remote Support: Fee based remote access to and monitoring of a client’s network server. A technician establishes a remote connection to the client’s server and monitors performance, events and network activity. If errors or problems are discovered, the technician can effect limited repairs to the server or workstation from the remote location or dispatch a technician to the client location. Remote access can save considerable time and money. This service must be specifically requested and authorized by an officer of the company. User Friendly will never attempt to access a client’s computer without specific permission.

Trip Charges: A trip charge is applied for each on site visit or trip on behalf of the customer. Trip charges are based on distance from our office in increments of 10 miles and are added to the customer invoice.
$20.00 up to 10 miles; $50.00 from 10 to 20 miles; $70.00 from 20 to 30 miles; more than 30 miles is charge at our standard billing rate from the time we leave the office until we return.

Limits of Liability: Digital Network Solutions, Inc. (DNS) DBA User Friendly Computer Consultants (UFCC) makes no warranties of any kind, either express or implied, with respect to services performed, including, without limitation, the implied warranty of fitness for a particular purpose or merchantability.

In no event shall UFCC or DNS be liable for any special, indirect, consequential, or punitive damages to customer or any other party as a result of the performance or non-performance by UFCC or DNS of any services described herein, (including, without limitation, loss of data, profits, or use of software) whether foreseeable or not, even if UFCC or DNS has been advised of the possibility of such damages. UFCC or DNS liability with respect to, arising from, or in connection with this agreement, whether in contract, in tort, or otherwise, is limited to amounts paid by customer to UFCC or DNS. All claims hereunder must be presented to UFCC or DNS within thirty (30) days following discovery of alleged errors, omissions or damage resulting from any computer service or repair performed by UFCC or DNS.

Normal Business Hours: 9:00 a.m. until 6:00 p.m. Central Time, Monday through Friday, excluding holidays.