Help Desk and Remote Support

Help Desk and Remote Support are fee based services that provide immediate solutions to many potentially damaging computer problems. If your computer is slow, not responding properly or displaying error messages, call the User Friendly Support Team. A skilled computer technician will join you on your computer. He will then help you diagnose and correct the problem or provide demonstration and training to help you solve a software problem. Often we can help you diagnose and correct a problem in a few minutes and save you hours of “down time” and a service call. Nearly 90% of all computer problems can be resolved remotely by our qualified techs. You may choose to participate or just let the expert fix your computer and free you to do other things. However, some problems cannot be corrected without a technician on the scene. If we determine your problem requires on-site assistance, we will schedule a technician to your location as quickly as possible.

Create and Ticket Online

If you are a current User Friendly customer you can create a ticket online for even faster service. Simply click the link below, type in your assigned user name and password, and create your trouble ticket. We will be immediately notified and contact you to schedule service. Creating your own ticket saves time by eliminating lengthy explanations, reducing wait times and allowing us to quickly schedule an appointment. There is even a tutorial that explains how to create a ticket. Please contact us of you need a user name and password configured for you.